- Route Shipping Insurance provides protection for the shipments that are lost, broken, or stolen.
- Please add Route Shipping Insurance to your cart at checkout to enable protection.
- If you purchase Route Shipping Insurance and your order is lost, broken or stolen, please click here https://claims.route.com/, to file the claim for the replacements.
- Domestic claims are eligible to be filed within 30 days from when the item shipped; International: 45 days.
- Claims for packages marked "delivered" must be filed after 5 days and within 15 days from the date the package was marked "delivered."
- Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
- Route will reorder your item(s) at our website to ship to you as the replacements.